We have designed our website to be super-simple for anybody to shop from the thousands of product options & variants. You can shop from any product categories that interest you, and select from the many personalization & bulk discount options displayed on every product page. Simply add the products to cart and proceed with your preferred payment option to place an order.
How long will it take to receive my order?
Experience our swift & reliable shipping process. We try our absolute best to ensure that every order is securely packed & carefully handled. We typically dispatch orders & share tracking details within 3 working days after payment, depending on availability of items. Generally, you can expect delivery of your order within 2 to 8 working days after dispatch, depending on your city, pin code, shipping option selected during checkout, as well as the serviceability of the shipper in your area. To ensure smooth & timely delivery of orders, we prefer sending parcels through reliable shipping providers such as Delhivery, DTDC, Blue Dart, Shree Tirupati Courier, Professional, Ekart, Shree Maruti, Speed Post, Shree Anjani, etc.
Which payment methods do you accept?
To ensure a smooth payment experience, we accept all major methods of online payment such as UPI (GPay, PhonePe, etc.), debit/credit cards, net banking & wallets. Due to the nature of products, currently, we do not offer Cash on Delivery (COD) option for payment.
What is the refund policy?
Every item goes through a thorough quality check at three stages before being packed and dispatched, so the likelihood of receiving a defective or incorrect product is extremely low. In the rare case that an item arrives damaged, we will issue a refund for the affected product only — provided a clear unboxing video and supporting photographs are shared upon request. These visuals help us assess the situation accurately and work towards avoiding similar issues in the future. All complaints regarding damaged or defective items must be reported within 3 days of delivery. Once approved, refunds will be processed to the original payment method within 7-10 working days.
How can I contact your customer support?
We are happy to assist you! You can always get in touch with us via Direct Message (DM) on our Instagram page - @pradhan.accessories. Alternatively, you can even get in touch with us via WhatsApp - 9136484960 We do not operate on fixed working hours. But our staff should generally be able to reply to your messages or queries within 1-4 hours.
Do you have any offers or promotions?
We offer many bulk discounts & lot discounts on almost all products, to provide our customers with the best value for their purchases. We generally offer up to 75% OFF for bulk orders, depending on quantity. Occasionally, we even offer hyper-bulk discounts, which can be applied to the entire order total by applying certain coupon codes. To stay updated on our latest deals, promotions, and exclusive offers, we recommend following our Instagram page - pradhan.accessories
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